These Terms & Conditions govern your use of the jewelph platform. Please read them carefully before registering or placing any wagers. By accessing jewelph, you agree to be bound by these terms.
These Terms & Conditions ("Terms") govern the relationship between jewelph ("the Platform," "we," "us," or "our") and any individual ("you," "the User," or "the Player") who accesses, registers on, or uses the jewelph website located at jewelph.app and any associated mobile-optimised interfaces.
By accessing the Platform, creating a player account, making a deposit, or participating in any game or promotion offered by jewelph, you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
These Terms are effective as of the date of your first access to the Platform and remain in force for the duration of your use of jewelph services. jewelph reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms.
To be eligible to use the jewelph Platform, you must satisfy all of the following conditions:
jewelph reserves the right to refuse registration or to close any account where eligibility requirements are not met, and to void any winnings derived from ineligible play.
To access real-money games and the full range of jewelph services, you must register a player account. You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, Philippine mobile number, and a valid email address.
You are permitted to hold only one (1) account on the jewelph Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses held therein.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time passwords (OTPs) issued to your registered mobile number. You must notify jewelph immediately if you suspect unauthorised access to your account. jewelph will not be liable for any loss arising from your failure to keep your credentials secure.
jewelph reserves the right to conduct Know Your Customer (KYC) verification at any time, including at the point of registration, prior to processing a withdrawal, or where suspicious activity is detected. You may be required to submit a government-issued photo ID (e.g., Philippine passport, driver's licence, or UMID card), proof of address, and proof of payment method ownership.
All financial transactions on the jewelph Platform are conducted in Philippine Peso (PHP / ₱). jewelph supports the following payment methods for deposits and withdrawals:
The minimum deposit amount is ₱50. Minimum and maximum withdrawal amounts are subject to the limits published in the cashier section of the Platform, which may be updated from time to time. Withdrawal requests are processed subject to completion of KYC verification and compliance with applicable anti-money laundering (AML) requirements.
jewelph reserves the right to delay or withhold a withdrawal where there is a reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms. In such cases, jewelph will notify the affected player and may request additional documentation.
You may only withdraw funds to a payment method registered in your own name. Third-party withdrawals are strictly prohibited.
jewelph offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, cashback, and loyalty rewards. All bonuses are subject to the specific terms and wagering requirements published alongside each promotion.
General bonus conditions applicable to all jewelph promotions include:
In the event of any conflict between these general bonus conditions and the specific terms of an individual promotion, the specific promotion terms shall prevail.
All games available on the jewelph Platform are provided by licensed third-party game studios and use certified Random Number Generators (RNGs) that have been independently audited for fairness. Live dealer games are streamed in real time from licensed studios and are subject to the rules of the respective game as displayed on screen.
The rules applicable to each game are displayed within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing a wager. jewelph accepts no liability for losses arising from a player's misunderstanding of game rules.
In the event of a technical malfunction during a game round, the affected round will be voided and any wager placed will be returned to the player's account. jewelph's decision in respect of any disputed game outcome is final, subject to the formal dispute resolution process described below.
If you believe a game outcome was incorrect, you must raise a dispute within 30 days of the relevant game round. Disputes raised after this period will not be considered.
The following conduct is strictly prohibited on the jewelph Platform and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
jewelph cooperates fully with Philippine law enforcement authorities and regulatory bodies, including PAGCOR, in the investigation of any suspected illegal activity conducted through the Platform.
jewelph is committed to promoting safe and responsible gambling. We provide a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options.
Players may request self-exclusion from the Platform at any time by contacting our support team. Self-exclusion requests will be processed within 24 hours. During a self-exclusion period, the affected player will be unable to access their account, and jewelph will take reasonable steps to prevent the creation of new accounts by the same individual.
jewelph reserves the right to impose responsible gaming restrictions on any account where there are reasonable grounds to believe that a player may be experiencing gambling-related harm, regardless of whether the player has formally requested such restrictions.
For more information on our responsible gaming programme, please refer to our dedicated Responsible Gaming Policy.
All content on the jewelph Platform, including but not limited to the jewelph brand name and logo, website design, graphics, text, software, game interfaces, and promotional materials, is the exclusive intellectual property of jewelph or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:
Any unauthorised use of jewelph intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by jewelph.
To the fullest extent permitted by applicable Philippine law, jewelph, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:
jewelph's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your jewelph account in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit jewelph's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.
jewelph collects, processes, and stores personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The manner in which we collect, use, and protect your personal information is described in detail in our Privacy Policy, which forms part of these Terms.
By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and, where you have opted in, marketing communications.
You have the right to access, correct, and request the deletion of your personal data held by jewelph, subject to applicable legal and regulatory retention requirements. To exercise these rights, please contact our Data Protection Officer using the contact details provided in the Privacy Policy.
jewelph reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, jewelph will provide reasonable notice to registered players via email or an in-platform notification prior to the change taking effect.
The date of the most recent revision is displayed at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request the closure of your account.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of any dispute arising out of or in connection with these Terms or your use of the jewelph Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to the appropriate regulatory authority or to the courts of competent jurisdiction in the Philippines.
For disputes relating to gaming outcomes or account decisions, jewelph operates an internal complaints procedure. To initiate a formal complaint, please contact our support team with full details of your complaint. jewelph will acknowledge your complaint within 48 hours and provide a substantive response within 14 business days.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the jewelph support team. Our Filipino-speaking support agents are available 24 hours a day, 7 days a week.
Email: [email protected]
Live Chat: Available via the jewelph Platform after logging in to your account.
For data privacy enquiries, please direct your correspondence to our Data Protection Officer at [email protected].
These Terms exist to protect both you and jewelph. Here's what they mean in practice for Filipino players.
jewelph holds player funds in segregated accounts, separate from operational funds. Your balance is yours — it is not used to fund business operations and is available for withdrawal subject to verification requirements.
Every game on jewelph uses independently audited RNG technology. Game providers are licensed and regularly tested by third-party certification bodies. You can trust that every spin, hand, and roll is genuinely random.
jewelph publishes full wagering requirements and conditions for every promotion. No hidden traps, no impossible conditions buried in footnotes. What you see in the promotion is what applies — full stop.
jewelph complies with the Philippine Data Privacy Act of 2012. Your personal information is collected only for legitimate purposes, stored securely, and never sold to third parties without your consent.
If you ever have a question about these Terms or your account, our Filipino-speaking support team is available around the clock via live chat. Real people, real answers — not just automated responses.
jewelph provides deposit limits, session reminders, cooling-off periods, and self-exclusion — all accessible from your account settings. We take player wellbeing seriously, not just as a legal obligation but as a genuine commitment.
Now that you know the rules, you're ready to play. Sign in to your jewelph account or explore the full game lobby. GCash deposits from ₱50.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.